RETURNS AND CANCELLATION POLICY

Our Commitment to Quality

At Tempest Designs, we take immense pride in the quality and craftsmanship of our wholesale collections. Each piece in our range of women's clothing, accessories, and jewellery undergoes thorough quality checks before dispatch. We understand that occasionally issues may arise, and we're committed to resolving them promptly and professionally.

This returns policy has been designed to provide clear guidance while ensuring a fair and efficient process for our valued wholesale partners.

Inspection Period

We encourage all our wholesale partners to inspect deliveries promptly upon receipt:

  • We recommend that merchandise is examined within 48 hours of delivery
  • Check quantities against your order confirmation and delivery note
  • Inspect items for quality, condition, and accuracy
  • Report any discrepancies immediately

A thorough initial inspection helps us address issues quickly and ensures a smoother resolution process.

Valid Reasons for Returns

We accept returns for the following reasons:

Faulty Merchandise

  • Manufacturing defects
  • Damaged components
  • Quality issues that affect salability

Incorrect Items

  • Products that differ from your order
  • Incorrect sizes or colours
  • Wrong quantities

Transit Damage

  • Items damaged during shipping
  • Packaging damage that affects the merchandise

Order Discrepancies

  • Missing items after investigation
  • Quantities that don't match the order confirmation

Returns Process

To ensure efficient processing of your return, please follow these steps:

1. Contact Us

  • Email our customer service team at enquiries@tempestdesigns.co.uk
  • Include your order number, account details, and business name
  • Provide details of the items you wish to return, and the reason using the form provided with your order (which can also be downloaded from our website)
  • Attach clear photographs of any quality issues or damage when requested

2. Packaging Returns

  • Use secure, protective packaging to prevent further damage
  • Include a copy of the return form we'll provide
  • Clearly mark on the outside of the package FAO: The Returns Department
  • Maintain proof of postage for tracking purposes

3. Timeframes

  • Initial notification of issues must be made immediately and goods returned within 7 working days of delivery
  • We endeavour to process your return within 7 working days of receipt of goods

Return Address

All returns should be sent to:

Tempest Designs Returns Department
Unit 2, Brynmenyn
Bridgend
CF32 9TX
United Kingdom

Resolution Options

Once we receive and assess your return, we offer the following resolution options:

Faulty or Incorrect Items

  • Replacement of identical items (subject to stock availability)
  • A credit note for future orders (a credit note will be sent via email for your records)

All credit notes are valid for 12 months from the date of issue.

Non-Returnable Items

The following items cannot be returned:

  • MTO (made-to-order) goods or customised items
  • Products that have been altered, worn, or used
  • Items marked as 'Final Sale' or similar

International Returns

For our international wholesale partners:

  • Please contact us before returning items internationally
  • Additional documentation may be required for customs clearance
  • We can provide specific guidance based on your location
  • Return timeframes may be extended for international partners

Cancellations Policy

  • Orders placed at trade shows have a 7 working day ‘cooling off’ period to cancel the order. Orders where the customer has specified a delivery date in the future, this still applies, and in addition, applies if we have given a forward delivery date.
  • Trade show orders cancelled after the 7-day ‘cooling off’ period will be charged a 20% administration and restocking fee
  • MTO (manufacture-to-order) orders require a 50% deposit before production. If the order is cancelled at any time after the deposit has been paid, the deposit amount will not be refunded. Please note the 7 day ‘cooling off’ period does not apply, as with regular trade show orders.
  • Failure to pay the restocking and administration cancellation fee will result in the debt being outsourced to a debt collection company
  • Cancellation of web orders must be done immediately, due to the instantaneous nature of order processing with online orders
  • In Instances when Tempest Designs cannot fulfil certain items on orders, these items will automatically be cancelled from the order and will not be charged
  • For orders placed through a third party such as Faire, the same policies apply

Quality Commitment

Our commitment to quality extends beyond the sale:

  • We welcome feedback on product performance in your store
  • If a pattern of issues emerges with a particular style, please let us know
  • We value your input in maintaining and improving our quality standards

Contact Information

If you have any questions about our returns policy or need assistance with a return, we would welcome your contact:

Email: enquiries@tempestdesigns.co.uk
Telephone: 01656 842102
Hours: Monday to Thursday, 9:00 am - 5:00 pm. Friday, 9:00 am to 3:00 pm GMT/BST

 

Last updated on 1 April 2025